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Walcott Trust and Savings Bank
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About Us
How Are We Doing?
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Which area of the Bank are you rating:
(required)
Loan Department
New Accounts
Tellers/Bookkeeping
Online Banking/Website
Please answer the questions below according to this scale.
SUPERIOR
5 4 3 2 1
POOR
1. Overall level of service provided to you by our employees:
• Employee interaction (ex. friendly, courteous, etc.)
(required)
5
4
3
2
1
N/A
• Knowledge of banks products and services.
(required)
5
4
3
2
1
N/A
• Professional and attractive appearance.
(required)
5
4
3
2
1
N/A
• Recognition of you as a valued customer.
(required)
5
4
3
2
1
N/A
2. User friendliness of our website?
(required)
5
4
3
2
1
N/A
3. User friendliness of online banking/bill pay products.
(required)
5
4
3
2
1
N/A
4. How often do you frequent our website?
(required)
Daily
Weekly
Monthly
Annually
5. What is your preferred method of banking?
(required)
Face to face
Online
Over the phone
Offsite/ATM
6. Why do you bank with Walcott Trust and Savings Bank?
(required)
Customer Service
Our Rates
Products & Services Offered
Response Time
Location
Other
(please explain below)
Additional Comments & Suggestions:
(ex: What products would you like to see or how are we doing?)
Optional Information:
Name:
Phone Number:
Email:
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