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Walcott Trust and Savings Bank

Home // About Us

How Are We Doing?

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Which area of the Bank are you rating: (required)

Loan Department New Accounts Tellers/Bookkeeping Online Banking/Website

Please answer the questions below according to this scale.

SUPERIOR

5 4 3 2 1

POOR

1. Overall level of service provided to you by our employees:

• Employee interaction (ex. friendly, courteous, etc.) (required) 5 4 3 2 1 N/A

• Knowledge of banks products and services. (required) 5 4 3 2 1 N/A

• Professional and attractive appearance. (required) 5 4 3 2 1 N/A

• Recognition of you as a valued customer. (required) 5 4 3 2 1 N/A

2. User friendliness of our website? (required)

5 4 3 2 1 N/A

3. User friendliness of online banking/bill pay products. (required)

5 4 3 2 1 N/A

4. How often do you frequent our website? (required)

Daily Weekly Monthly Annually

5. What is your preferred method of banking? (required)

Face to face Online Over the phone Offsite/ATM

6. Why do you bank with Walcott Trust and Savings Bank? (required)

Customer Service Our Rates Products & Services Offered Response Time Location Other (please explain below)

Additional Comments & Suggestions:
(ex: What products would you like to see or how are we doing?)

Optional Information:

Name: Phone Number: Email:

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